Return & Refund Policy

At MHAAKO (DadiSa Ro Laad), we prepare and carefully pack every batch of Dal ki Mangodi with the highest culinary hygiene and personal attention. Because our products are edible, preservative-free artisanal foods, we follow a responsible policy designed to protect hygiene and food safety.

1. Food Safety & Return Eligibility

In compliance with Indian food-safety norms (FSSAI), perishable and consumable food products that have been correctly delivered, unsealed, or kept in customer possession cannot be returned or restocked. We do not accept returns in cases where a customer changes their mind after dispatch or orders an unintended variant.

2. Transit Damage & Defective Product Guarantee

While we use sturdy, multi-layer shock-absorbing outer boxes to protect our delicate sun-dried wadis, courier transit mishandling may occasionally occur. If your parcel arrives damaged, wet, or tampered with:

• Please inform our kitchen team within 12 to 24 hours of delivery.
• Send a clear photograph or brief video of the damaged outer box and the internal food pouch via WhatsApp to +91 88246 64498.
• Include your order name and city.

3. Order Cancellation Before Dispatch

Orders can be cancelled free of charge if the request is received before your parcel has been handed over to our courier partners for dispatch.

Once a parcel has been picked up by the courier and assigned a live tracking AWB, cancellation is not possible as food parcels cannot be intercepted mid-transit.

4. Refund Processing Timelines

Once an eligible refund is approved by our kitchen team:

• Refunds are initiated directly via standard UPI within 24 to 48 business hours.
• A transaction confirmation receipt or screenshot will be shared with you immediately on WhatsApp.

5. Contact Our Support Team

For any return, transit damage, or cancellation queries, please reach out directly:

• WhatsApp Support: +91 88246 64498
• Email: [email protected]
• Kitchen Hours: 24 Hours (Order Online Anytime)